Always very helpful and fit me in when they can
Absolutely disgusting service this morning. Had a hygienist appointment at 11 and a dentist appointment at 11.30 booked 6 months in advance and childcare arranged. Queue for the reception desk when I got there so the hygienist came out and called me straight in and asked me to wait in the waiting area for my next appointment. At 11.36 I heard a receptionist say my name on the phone to someone so I got up in case they were looking for me. She finished her conversation and told me that the dentist had not realised I was booked in and he had now called the patient after me who would be in his room for an hour. I could wait if I wanted but otherwise he could not see me. She said if this happens again to make sure I book in when I come out of the hygienists room. I told her it wouldn't happen again as I won't be returning and she actually scoffed and asked if I wanted to pay for my hygienist session. What a disgusting attitude! Totally unacceptable. I could accept it if they had called my name and I had not responded but they didn't even check if I was there and I was in the waiting room the whole time! I have been visiting this dentist for years and never been treated this way. I had to leave without being seen. I am absolutely disgusted.
Had the most superb professional and personal clean and fixing of a broken cap this morning. Was very pleasantly surprised by the NHS discounting for the eligible service. The best of both worlds without the cost! Will absolutely be attending for all future work. Thanks guys!
I used to be terrified of the dentist, but I have to say since I started coming to Bupa Dental Care Penarth, it is no longer something I'm afraid of. The staff are all friendly and kind, and I was put at ease by the dentists that I saw. Lawrence and Jason have been amazing, everything was carefully explained to me, no pressure, no stress. I used to get myself worked up weeks in advance of going for a dental appointment, but since I started coming here that just isn't the case anymore. The service is very professional from everyone that works there. I'm always greeted by welcoming staff at reception, I cannot fault it. Highly recommended.
Excellent service. Very friendly staff and nice to see the manager helping out when it was busy. Dentist was lovely and explained the options thoroughly to me. Also interested in their hair removal treatments and great that as I am now a dental patient I get 20% discount! Its a win win situation since joining for me. And great its Bupa and affordable!
Bupa Dental Care Penarth is a UK Dentist based in Penarth, Wales. Bupa Dental Care Penarth is located at 25 Hickman Rd, Penarth CF64 2AJ, UK.
Please contact with Bupa Dental Care Penarth using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bupa Dental Care Penarth opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider